FAQ

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WHAT ARE ADAPTOGENS?

Adaptogens are extracts from plants that are known to thrive in harsh conditions, such as Finland. They have been widely studied and found to have properties that can help you adapt to stress and fatigue.

These hardy plants have been used in homeopathic remedies throughout time and today are also recognised for their powerful health and skin benefits such as fighting cell damage, inflammation, and hormonal impacts.

This can help protect skins from afflictions such as, ageing, acne, redness, flare-ups and discolourations. This protection and prevention can mean that skin is able to be at its optimal function resulting in brighter, healthier, revitalised skin.

The adaptogens that we use in our supplements are also known for their mood and energy boosting properties; so, you will not only look great, but you will feel it too! We source our adaptogen ingredients from plants that are native to the Nordic region and have been widely studied for their benefits in health, wellness, and skin care.

Do your products have expiration dates?

Certain products may display a ‘best before’ date on the packaging. We use this as our products are made of mostly natural ingredients and therefore, we strive to ensure that they are as bioavailable and effective as possible for your use.

Is your packaging recyclable?

We use various materials in our packaging and strive to use biodegradable, recyclable or ecofriendly wherever we can. Our aim is to be part of the ’plastic-free’ future movement and to minimize waste in packaging.We always recommend that you check locally for how to best dispose of and recycle each part of our packaging.

Where are your ingredients sourced?

At Forest Spa Finland we take great care in identifying sustainably sourced ingredients. We are continuously search for suppliers that are locally in Finland, the Nordics or the EU for the highest quality, traceable sources. It is our mission to continue to improve our sourcing and to forge strong partnerships with suppliers and partners that share our values. We are happy to say that we have some amazing examples of these partners. KÄÄPÄ Health (kaapahealth.com) Plastic alternative | Eco-friendly material – Sulapac.

Are your products safe for all ages?

Our supplements are recommended for ages 18+. Otherwise, our skincare products can be used on a wide range of ages. If you have any questions about usage of our ingredients, please consult your doctor.

Do you test your products on animals?

At Forest Spa Finland we are proud to not test our products on animals and as we are made in Finland, we comply with all EU regulations pertaining to animal testing.

Are your products all-natural/organic?

Our products are almost entirely natural apart from some special ingredients which are created for cosmetic results. We know that all natural ingredients can be very active in the skin and can take some time to give an effect. Therefore, we add some additional ingredients that can act as buffers or boosters to ensure that your skin gets maximum benefits in a safe and effective way.

Do you use synthetics in your products?

We know that working with all naturals can mean that your product may need some help to remain in a safe and effective state; therefore, we use one or two well known ingredients to help protect the integrity of the product. 

Are your products vegan and gluten-free?

Yes, we are proud to say that we use entirely vegan and gluten free ingredients in our products.

Does FSF use parabens?

No, we don’t use parabens in our products.

Is it safe to use your products while I'm pregnant / nursing?

We don’t recommend using our supplements whilst pregnant or nursing. Our skin care products are safe but always check with your doctor if you have questions about certain ingredients.

Is it normal to feel tingling or to breakout when starting using the FSF Serum?

A little tingle or a new spot /pimple can be a part of using something new on your skin. We do use Lactic and Ferulic acids in this product and they are the boosters that brighten skin and smooth pores. If your skin feels comfortable to continue it, you should see these subside quite quickly and the result will be worth it!

Contact us

We'd love to hear from you. You can contact us via email. Alternatively, please complete the short form below and our customer service team will be in touch as soon as they can. 

Customer Care

Email us 

hei@forestspafinland.com 
We are available Monday to Thursday, 9am - 5pm

Marketing & Press  

Enquiries: hei@forestspafinland.com 

Forest Spa Finland Head Office

Our address is: 111 Crouch Hill, London, N8 9RD.
Please do not send returns to this address.

Shipping and Delivery

Are you shipping to EU countries? 

Yes, we are able to ship to all EU countries but additional customs duties may apply to some  EU Countries. If you have any questions about this please reach out to us at hei@forestsoafinland.com 

When will my order be shipped?

We do our very best to get your order to you as soon as we can. All  orders for standard delivery placed before 12pm GMT (Monday to Friday) will be dispatched on the same day. Orders placed after 12pm GMT, or on weekends and bank holidays, will be sent out the following business day. 

Do you offer international shipping?

Yes. Forest Spa currently ships to many countries around the world. We are working closely with our partners and carriers to bring Forest Spa to more countries in 2022. Tag us @ForestSpaFinland to let us know where you live. 

Are Forest Spa Finland products available in retail stores?

No, we are currently only selling our products directly to customers via our website or on amazon.com. As soon as we are available in retail stores we will notify our customers.

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