Delivery & Returns
Delivery
UK Orders:
- Free shipping within the UK on orders over £50
- Standard Delivery within 48 hours
- Next Day Delivery - £6.95
EU Orders:
- Free shipping customs/duties paid for EU orders over £50
- Standard Delivery within 2-4 working days
Rest Of World
- Delivery can take up to 11 working days
Delivery Charges:
|
UK |
Standard Delivery within 48 hours | FREE WITH ORDERS OVER £50 Standard Delivery | £3.99 WITH ORDERS UNDER £50 Next Working Day | £6.95 |
|
Europe |
Standard Delivery within 2-4 working days + customs & duties paid | FREE WITH ORDERS OVER £50 Standard Delivery | £3.99 WITH ORDERS UNDER £50 |
|
USA / Canada / New Zealand / Hong Kong |
Standard Delivery | FREE WITH ORDERS OVER £100 Standard Delivery | £15 WITH ORDERS UNDER £100 *Customs Charges May Apply |
|
Australia |
Standard Delivery | FREE WITH ORDERS OVER £100 Standard Delivery | £15 WITH ORDERS UNDER £100 *Customs Charges May Apply |
|
Rest of World |
Standard Delivery | FREE WITH ORDERS OVER £100 Standard Delivery | £15 WITH ORDERS UNDER £100 *Customs Charges May Apply |
* Delivery outside of Europe may take up to 11 working days.
Returns
I want to return my item, what do I do?
This returns policy applies to products bought directly from our website. If you have purchased products from a retailer or other online retailer then please contact them for their own returns and refund procedures.
We are happy to refund or exchange any product returned within 14 days of purchase, if it is returned in its original state, unused and in original packaging.
Please email us at hei@forestspafinland.com prior to returning your item to let us know to expect your return. Proof of purchase is required.
Returns Address
Items should be returned to the following address:
C/O Forest Spa Finland
Huboo Returns 7049
Unit 4 Vertex Park
Oakwood Drive
Emersons Green
Bristol
BS16 7LB
Assuming the item(s) are in good condition we will then process your refund. Refunds are made to your original payment method and depending on your payment issuers policies, there may be a couple of days’ delay in being credited.